Answers
Replies to your customers on WhatsApp, email or web, 24 hours a day, with your company’s information.
- Accounting and advisory firms
- Law firms
- Supply chain and logistics
- Customer service and technical support
Your team of agents
They do the repetitive work. Your team does what matters.
Each agent has a job, rules and limits. Together they take a task from start to finish, at any hour, and flag anything that needs a person.
Records
Stores every document, data point or request where it belongs: ERP, CRM, case file or client folder.
Resolves
Asks for what is missing, checks what arrives, prepares quotes, appointments or proposals and closes the task.
Reports
Sends you the status of the work, the reports you need and only the exceptions that require your decision.
Use cases by sector
Sound familiar? This is how a team of agents handles it
Pick your case: see what the agent does on its own, what it checks and when it hands the decision to you.
Agent · AdvisoryWhatsApp
- Hi Marta. To close Q3 we still need your September expense invoices. Can you send them here?
- PDFrent_expense_sep.pdf
Here are the rent one and the agency one. - Received and checked. Your bank shows a September electricity payment with no invoice. Do you have it?
- PDFelectricity_sep.pdf
- Perfect, that’s everything. Your advisor will review the quarter this week.
What the agent does
- Asks for the quarter’s missing paperwork
- Checks type, date and amount of each invoice
- Spots the missing invoice and requests it
- Files everything in the client folder
- Tells the advisor: quarter ready for review
Ready for review
Agent · Law firmWhatsApp
- Good morning, Mr Lopez. To move your case forward we need a copy of your ID card, both sides.
- JPGid_photo.jpg
- Thank you. The image only shows the front. Could you also send the back?
- JPGid_back.jpg
- Received and checked. I have added it to your case file and notified your lawyer.
What the agent does
- Requests the case document from the client
- Checks it is the type of document requested
- Notices the back is missing and asks again
- Files it in the right case file
- Tells the lawyer: paperwork complete
The agent checks type and legibility. Legal validity is decided by the lawyer.
Case file complete
Agent · PlanningInternal chat
- Good morning. I have reviewed week 44 orders: 18 pallets can go by sea with no stock-out risk.
- 3 SKUs need to arrive sooner. I suggest sending them by air. Do you approve?
- Sea freight approved. I’ll review the air option myself.
- Done. Sea booking prepared and the air proposal is in your inbox with its data.
What the agent does
- Cross-checks orders, stock and transit times
- Works out what can go by sea
- Flags 3 SKUs at risk of stock-out
- Asks the planner for approval
- Prepares the approved booking and the report
Illustrative data.
Human decision recorded
Agent · Technical supportWhatsApp
- Hi, the boiler is showing error E04 again.
- Sorry about that. Can you send a photo of the display and confirm your address?
- JPGdisplay.jpg
12 High Street, Flat 3B - Incident 5531 logged. A technician will visit on Thursday, 9–11 am. I’ll let you know if anything changes.
What the agent does
- Identifies the customer and their contract
- Logs the incident with the photo
- Checks the technicians’ schedule
- Confirms the appointment with the customer
- Daily report to the manager
Appointment confirmed
Agent · DevelopmentInternal chat
- I need an orders-by-customer report with a date filter.
- Got it. I’m sending you the acceptance criteria to review.
- Approved.
- Development done and tests passed. Your review is pending before release.
What the agent does
- Defines the acceptance criteria
- Develops in an isolated environment
- Runs the automated tests
- Human review before release
Ready for review
Sample conversations. Each agent is configured with your company’s rules, data and limits.
- 1Request
A request arrives by email, WhatsApp, form or a system event.
- 2Context
The agent gathers what it needs: documents, history and ERP or CRM data.
- 3Execution
It carries out the authorised tasks: record, prepare, calculate, update.
- 4Check
It verifies the result against the agreed rules. If something is missing, it asks for it or stops.
- 5Result
It delivers the finished work or passes the exception to the person in charge.
How your team of agents works
The expected gets done. The important waits for you.
Many tasks move forward at once. Each one goes through its checks; if something doesn’t add up, the agent asks for it or fixes it, and if a decision is needed, it leaves it ready for the person in charge.
- Checks at every step of the workflow
- Human review only where you define it
- History of everything each agent does
Illustrative example
Do the maths
How many hours a month go on repetitive tasks today?
Answering the same questions, chasing documents, copying data, preparing reports. Count it and we will measure it with you: in the assessment we work out how much a team of agents can take on.
Services
What we build for your company
AI process automation, up to 100%
We assess the whole process, redesign it and run it with a team of agents connected to your systems. Then we monitor and improve it.
WhatsApp and web support
Agents that serve your customers 24 hours a day, check your systems, record each request and hand the case to a person with full context.
Documents: request, receive and validate
They chase what is missing, check each document is the one requested and file it in the case or client folder.
Automatic reports and alerts
Daily status, closings, deadlines and exceptions sent to the right person at the right time.
Integration and custom applications
We connect ERP, CRM, email, WhatsApp and databases, and build the application when the process needs its own rules.
Industry experience
Real experience in demanding operations
We have spent years automating logistics and supply chain: inventory, replenishment, transport and deliveries connected to the ERP. We apply the same judgement to advisory firms, law firms, customer service and technical support.
Our flagship case: it started as custom development for a logistics operation and is now a modular suite for inventory, planning, transport, deliveries and approvals.
Discover GLOS
Frequently asked questions
Before we start
Can 100% of the work be automated?
In many processes, yes: answering, requesting documents, checking them, recording them and reporting can run end to end. Where decisions should be yours, the agent prepares them for you with their context. We look at it process by process in the assessment.
Does it work for a small advisory or law firm?
Yes. We start with the task that takes you the most hours, such as chasing invoices or documents, and extend it once it works. You don’t need to change the way you work or your software.
Does it replace my team?
It takes on the repetitive work. Your team focuses on clients, exceptions and decisions, and the company can grow without administrative tasks growing at the same pace. How you reorganise that time is up to you.
What if the AI gets it wrong?
It can. That is why every step has checks, everything is logged and the agent stops or alerts you when something doesn’t add up. We review executions and adjust the rules.
How do I know how much I will save?
We measure the hours and cost of the process before we start and compare them afterwards with the same data. We don’t promise percentages without that baseline.
Do we have to change our systems?
Not necessarily. We connect the ones you already use: WhatsApp, email, ERP, CRM, folders or databases. Before committing to a scope we confirm access and integrations.
Contact
Let’s talk about where your company needs judgement
Tell us which task takes up most of your team’s hours. We assess the process with you and tell you what a team of agents can do and where a person needs to decide.